OPPO, a leading global smart device brand, has taken a step forward in increasing customer satisfaction with its new launch. OPPO India has launched an innovative cross-country warranty service, providing seamless support for customers who purchase select devices within India and the Gulf Cooperation Council (GCC) nations.
Through this program, users can avail of comprehensive warranty, repair, and upgrade services at any authorized OPPO service center across the regions, ensuring a hassle-free ownership experience. The extensive cross-country warranty services cover most of the wide range of its popular smartphone models; the eligible devices in this list include the OPPO A3x, OPPO A3, OPPO A3 Pro 5G, OPPO Reno 12 series, and OPPO F27 Pro+ 5G, among others.
This innovative initiative enables customers to access comprehensive warranty, repair, and upgrade solutions across seven countries, including Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, and India. By providing seamless support across the Gulf Cooperation Council (GCC) region and India, OPPO’s cross-country warranty services regardless of their geographical location.
Starting October 31st, OPPO is rolling out an increased after-sales support initiative, designed to provide customers with unparalleled peace of mind, which comes even after the purchase. As part of this program, customers can visit any authorized OPPO service center in India and the Gulf Cooperation Council (GCC) countries, accompanied by their device, purchase receipt, and warranty card, to avail of complimentary warranty services and system upgrades.
This offer ensures that OPPO devices remain in optimal condition while also benefiting from the latest software enhancements. For devices that have exceeded their warranty period or are not covered, OPPO offers convenient and affordable repair services. Through this facility, customers can replace damaged spare parts, including the mainboard, screen, and battery, at competitive prices determined by local authorized service centers.
Further Readings: Oppo Find X8 and X8 Pro Launched: Specifications Revealed!
To guarantee a smooth and hassle-free experience, OPPO advises customers to take essential steps before upgrading their devices. Before upgrading, customers should back up their data to prevent potential loss, as system updates may inadvertently result in data eradication.
Customers should familiarise themselves with key warranty terms, including the commencement of the warranty period upon activation of the E warranty card. It’s also important to note that service-related charges will vary according to local service center policies. OPPO India’s progressive initiative represents a major milestone in its ongoing approach to after-sales support, which enhances the customer experiences.
By increasing accessibility to critical after-sales services, OPPO ensures that customers know about the dedication they have towards customer satisfaction, quality care, and reliability, which are the foundational pillars that have established the brand as a trusted leader in the industry. This strategic move reinforces OPPO’s customer-first approach.
OPPO India has reached new heights in customer satisfaction, earning the coveted No. 1 position in after-sales service. Counterpoint research’s exhaustive study, conducted in August 2024, revealed that 62% of OPPO customers expressed extreme satisfaction with their in-store after-sales experience. This outstanding achievement is a testament to OPPO India’s relentless pursuit of customer centricity, driven by its mission to deliver exceptional service quality.
The study’s findings, based on feedback from over 2000 customers of India’s leading smartphone brands, show OPPO’s excellence across critical metrics, including repair quality, cost-effectiveness, swift resolution, transparency, staff expertise, and multilingual communication. OPPO India’s customer-first approach has driven significant enhancement in its new-generation service centers.
