Zoom, the popular video conferencing application, has announced a partnership with Suki, with innovation in the healthcare sector on a startup on AI-powered medical notetaking. This collaboration and startup is the beginning of a shift in Zoom’s focus towards artificial intelligence (AI) for work from its old identity as a video conferencing application, as declared by CEO Eric Yuan previously this month.
Zoom is planning to use Suki’s AI engine and Suki platform to its advantage, which is to generate clinical notes and integrate AI capabilities into its solution, which will help in enhancing patient care. Suki’s platform works with both large and small companies alike. This innovative technology will power ambient clinical documentation, supporting both telehealth visits and in-person consultations. With the Suki platform already reaching nearly one million clinicians in the US. This partnership can make a real difference in the healthcare sector.
Zoom’s upcoming Zoom workplace for clinicians, paired with Zoom AI Companion 2.0, will automate clinical workflows, freeing doctors from tedious administrative tasks. The AI-powered solution will be able to practice several functions, such as transcribing notes, creating write-ups for meetings, summarizing the consultations, helping you write follow-up emails, and highlighting the necessary medical details.
According to Definitive Healthcare, Zoom has become an indispensable tool in the healthcare sector, facilitating over one-third of all telehealth visits in the U.S. This partnership with Suki shows us the new face Zoom has created for itself from the old videoconferencing application. According to Zoom’s chief product officer, Smita Hashim, the company is taking a responsible approach to AI implementation.
Hashim explained that Zoom indicates when a response is generated by AI, cautioning users to check for its accuracy. She also added that participants are informed when AI companion is being used, and customers have expansive controls to manage these AI usages. Hashim also talked about how this technology reduces documentation overhead by up to 70%, allowing doctors to focus on patient care.
A survey of physicians revealed that 65% of them recognized and 70% expressed concerns about its implementation. Zoom is not alone in making this AI-powered medical transcription. Microsoft’s Nuance and Amazon’s Healthscribe are also developing innovative solutions. A Microsoft-commissioned study found that 79% of healthcare organizations are already using AI technology.
While AI-powered medical transcription tools offer a lot of uses, there are still concerns about privacy, accuracy, and reliability. Suki’s founder and CEO, Punit Soni, talks about how AI is changing all the ways we interact with the world and how everything has evolved, from communication to the use of technologies. Punit Soni also talks about how thrilled they are to collaborate with Zoom on this project.
Suki is a firm that focuses on healthcare AI, which has almost $70 million in funding. Suki has collaborated with many other companies, with MedStar Health as one of the most important collaborators. These AI tools use natural language processing (NLP) and speech recognition to understand and analyze patient-clinician interactions.
